Manage the purchase
where you made it.

Your purchase channel determines where billing controls and refund requests begin.

Microsoft Store purchases

Use your Microsoft account order history and subscription settings to review charges, cancellation options and available refund requests. Microsoft processes Store transactions under its applicable terms. Open Microsoft order history.

Direct website subscriptions

For desktop software, open your JE Horizon account. For Line, open Line account and billing. Available controls depend on your plan and purchase. If you cannot reach them, email support@jehorizon.com from the purchase email with the product, transaction date and requested action. Do not send full card details.

Renewals and cancellation

Read the price, billing interval, trial conditions if offered and renewal terms shown before confirming checkout. Cancellation and a refund are different actions. The purchase agreement and applicable law determine whether cancellation stops future renewal, ends access immediately or permits a refund of an earlier charge.

Consumer rights

Nothing on this page limits non-waivable consumer rights. Depending on your location and transaction, you may have cancellation, withdrawal, repair, replacement or refund rights for digital content or services. Where immediate supply requires your express consent and acknowledgment concerning a withdrawal right, that must be collected in the purchase flow; this policy alone is not that consent or acknowledgment.

Avoid duplicate subscriptions

A Microsoft Store purchase and a direct website subscription can be separate contracts. Check your existing purchase before subscribing through another channel. Contact support if you believe you have duplicate charges.