Primary support. Replies on US business days, typically within one business day. No SLA is guaranteed.
Customer support · Raeford, NC
A human mailbox. A local number. Honest limits.
J.E. Herizon LLC is a one-person software company. Email is the reliable channel. The voice line is a dedicated North Carolina support number on Telnyx — not the contractor campaign number. Website AI can answer product questions; it cannot change accounts, refunds, or licenses.
Phone
+1 (910) 479-9321Dedicated company support DID. An automated assistant answers using the same product RAG as the website. It discloses that it is automated. Refunds, license resets, and account recovery still go to email.
US business hours, Eastern Time. Best-effort. Press 0 to leave a transcript for a human.
Website and phone AI
The on-site concierge and the support line both use Gemini, then Azure, then saved product facts. Neither can see your PC, files, license keys, or bank. For account recovery, billing, or anything they cannot answer, email a human.
Do not send passwords, sign-in links, or full payment details through chat or the phone assistant.
Send a support message
This opens your email app addressed to [email protected] with a product subject already filled in. Nothing is stored on this page.
What to include
License and downloads
Product name, the email you used at checkout, and whether you bought annual or monthly. We can resend a download from that. Never paste a license key into website chat.
Installer or runtime errors
Windows version, the exact error text, and whether this is PyRe, Wittlet, or FilePerch. A screenshot attached to email helps.
Contractor desk
Shop name and the login email for cmd.jehorizon.com. Public SMS program: jehorizon.com/sms/. Caller text-back waits on 10DLC provision. Do not expect a missed-call text today.
Privacy, press, outage
Subject Privacy request, PRESS, or OUTAGE. Those prefixes are how a one-person inbox stays sortable.
Common questions
Where do I get my PyRe, FilePerch, or Wittlet download?
Check the purchase email, then your account. PyRe buyers can also use pyre.jehorizon.com/access. If the mail is missing, email [email protected] from the checkout address.
Can I download Qovaryx today?
No. Public downloads and paid checkout are paused during 3.0 verification. There is no installer, trial, or store listing today.
Is contractor SMS live?
Not for callers yet. Public program and contractor opt-in (no login): jehorizon.com/sms/. Desk: cmd.jehorizon.com. Starter is $49/mo and Pro is $79/mo. Texts are from JE Horizon at +1 (910) 595-8132, on behalf of the shop — after 10DLC is provisioned.
Is this the contractor missed-call number?
No. +1 (910) 479-9321 is company support only. JE Horizon Receptionist is +1 (910) 595-8132. Shops forward unanswered calls there after Step 1 at jehorizon.com/sms/. Do not forward shop calls to support.
Do you have [email protected]?
No. That mailbox does not exist. Use [email protected] for billing, refunds, and account changes.
Will the website AI refund me or reset a license?
No. The concierge answers public product facts. Account changes, refunds, and recoveries are human-only via email.