Receptionist Master Service Agreement

This is the B2B contract between J.E. Herizon LLC (d/b/a JE Horizon) and the shop. Checking the MSA box on jehorizon.com/sms/ and paying is how you accept it. Product terms at leadrescue.jehorizon.com/legal/terms.html still apply.

1. Parties and appointment

“JE Horizon”, “we”, and “us” mean J.E. Herizon LLC, a North Carolina limited liability company, 1930 Club Pond Rd #1061, Raeford, NC 28376. “You” and “Shop” mean the legal business named on the public opt-in form.

You appoint JE Horizon to receive authorized forwarded unanswered calls and act as your receptionist. This appointment does not supply customer SMS consent or authorize shared-brand customer texting. Voice forwarding does not itself forward or authorize SMS.

2. Identity of SMS

JE Horizon’s own program identifies JE Horizon and covers account/support messages and opted-in owner alerts. Contractor customer messaging must identify the contractor and use its separate brand, campaign and dedicated number. Do not advertise the JE Horizon program number as your customer SMS number.

3. Letter of authorization

You authorize agreed voice forwarding and receptionist operations. Contractor customer messaging requires separate written authorization, registration and documented customer permission. Agency authority is not consumer consent.

4. Your disclosure duty

You will disclose that unanswered calls may be handled by JE Horizon. Do not state that calling constitutes SMS consent. Customer-facing SMS disclosures belong to the separately registered contractor program.

5. Consent

A call or missed call does not by itself grant SMS consent. Your service agreement and optional owner SMS choice are separate. Customer-initiated SMS may permit relevant replies within the applicable registered business program; it does not enroll callers in this owner-only program. No purchased, scraped or cold lists. Contractor approval cannot replace customer permission.

6. 10DLC program disclaimer

SMS Terms govern JE Horizon Account & Owner Alerts. Your optional choice enrolls only your mobile, not your customers. We may manage a separate contractor brand/campaign under separately agreed terms; this MSA does not activate that service.

If you choose SMS, you agree to recurring automated JE Horizon account/support messages and owner alerts from +1 (910) 595-8132. Frequency varies. Msg & data rates may apply. Consent is not a condition of purchase. STOP to cancel, HELP for help. Opt-in data is not shared for marketing. Optional public opt-in · Privacy Policy.

7. STOP and HELP

STOP, CANCEL, END, QUIT, and UNSUBSCRIBE revoke consent platform-wide for JE Horizon. You will not work around opt-outs. HELP routes to [email protected].

8. Fees and activation (Step 1)

Starter $49/month or Pro $79/month, billed in advance through Stripe in Desk. Signup and payment do not require SMS consent. Owner SMS additionally requires recorded permission and carrier approval. Contractor customer messaging, its registration costs and number are not activated by this signup; separate terms apply. Caps and overages follow product terms.

9. Data

Mobile numbers and opt-in data are not sold, rented, or shared with third parties or affiliates for marketing. You receive the lead for that job in Desk. You do not receive a marketing list of everyone who called any shop on the platform. Privacy policy: jehorizon.com/legal/privacy.html.

10. Acceptable use

• No unsolicited marketing, SHAFT-C content, debt collection without a separate written program, or lead-gen blasts.
• No using JE Horizon numbers to evade a carrier ban on your other numbers.
• Keep legal name, EIN-equivalent facts, published phone, and website accurate.

11. Indemnity

You indemnify J.E. Herizon LLC against claims arising from lists you provide, false business facts, failure to disclose JE Horizon on your public surfaces, or your violation of TCPA, CTIA, or carrier rules.

12. Term — canceling the subscription ends this contract

This MSA starts when you complete electronic Step 1 (checkboxes + paid subscription). Canceling the paid subscription terminates this MSA. There is no leftover agency appointment, no “we’ll keep covering overflow,” and no on-behalf SMS after the subscription is canceled. When it ends we stop caller texts, stop owner alerts on this program, and stop answering as your receptionist. You must remove call forwarding from +1 (910) 595-8132. STOP lists and legal holds survive. We will not run unregistered traffic in your shop’s name after cancel.

13. Governing law

North Carolina law, without conflict-of-law rules. Courts in North Carolina.

14. Contact

[email protected] · jehorizon.com/support/ · +1 (910) 479-9321 (company support, not the receptionist DID).