Frequently Asked Questions

Browse our catalog at jehorizon.com/products, click on any product, select a variant if applicable, click Add to Cart, then go to your Cart and click Checkout. Enter your US shipping address, choose payment (card or PayPal), and click Place Order.

No. Guest checkout is available. However, creating a free account lets you track orders, save addresses, manage your wishlist, and request returns easily.

Yes, if it hasn't shipped yet. Go to your Order History and click Cancel Order on pending orders. To modify, contact support@jehorizon.com immediately with your order number.

Check your spam or junk folder first. Make sure you entered the correct email during checkout. You can also log into your account to verify the order appears in your history. If you still can't find it, contact support@jehorizon.com.

If your order hasn't shipped, we may be able to update it. Contact support@jehorizon.com immediately with your order number and the correct address. Once shipped, the address cannot be changed.

No minimum. You can order any amount. Orders under $25 have a $4.99 shipping fee; orders over $25 get free shipping.

Standard tracked shipping is $4.99 for orders under $25. Orders over $25 get FREE shipping. All orders include tracking. US addresses only.

Most US orders arrive within 5–12 business days after processing. Orders process in 1–3 business days. Total delivery time is typically 6–15 business days.

We currently ship to United States addresses only. International and Canadian shipping is not available at this time.

Yes. We ship to all 50 US states including Alaska and Hawaii, as well as PO Box and APO/FPO/DPO addresses. Delivery times to these locations may be slightly longer.

Once shipped, you'll receive an email with tracking information. You can also check tracking in your account at jehorizon.com/account/orders. If you haven't received tracking within 5 business days, contact support@jehorizon.com.

Tracking can sometimes be delayed during carrier handoffs. If tracking hasn't updated in 5+ business days, contact support@jehorizon.com with your order number and we'll investigate with the carrier.

Check around your delivery area — porches, mailboxes, with neighbors. Wait 24 hours as carriers sometimes mark delivered early. If still missing, contact support@jehorizon.com and we'll file a claim with the carrier.

We offer a 30-day return policy. Contact us within 30 days of delivery for a refund, replacement, or store credit. Items must be unused with original packaging. Sale and clearance items are final sale.

Go to jehorizon.com/account/orders, find your order, and click Request Return. Select items and provide a reason. You'll receive an RMA number within 24 hours. Or email support@jehorizon.com with your order number.

Refunds are processed within 5–10 business days after approval to your original payment method. It may take an additional 3–5 days to appear on your statement depending on your bank.

For defective, damaged, or wrong items — we cover return shipping. For change-of-mind returns (wrong size, color preference) — the customer pays return shipping.

Contact support@jehorizon.com immediately with your order number and photos of the damage or defect. We'll arrange a replacement, refund, or store credit at no extra cost to you.

Email support@jehorizon.com with your order number and a photo of what you received. We'll send the correct item or issue a refund. You won't need to pay return shipping.

We don't do direct exchanges. Return the original item for a refund, then place a new order. We can also offer store credit as an alternative.

No. Sale and clearance items are final sale and cannot be returned. However, if a sale item arrives defective or damaged, contact us for a resolution.

We accept credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe, and PayPal. Apple Pay and Google Pay may be available through Stripe depending on your device.

Yes. All payments are encrypted with SSL/TLS. Credit card payments go through Stripe (PCI-DSS Level 1 compliant — the highest security standard). We never store your full card number on our servers.

Verify your card details, check that your billing address matches, ensure sufficient funds, try a different card or PayPal, or contact your bank — they may have flagged the transaction.

Double charges are usually temporary authorization holds. Check your bank statement after 3–5 business days — the duplicate should drop off. If it persists, contact support@jehorizon.com.

Yes. Sales tax is calculated based on your shipping address and applicable state and local laws. The exact amount is shown during checkout before you pay.

Go to jehorizon.com/register. Enter your name, email, and create a password. You can also sign up with Google for faster access. It's free.

Go to jehorizon.com/forgot-password, enter your email, and check for a reset link. If you don't see it, check your spam folder or contact support@jehorizon.com.

Log in and go to jehorizon.com/account/profile to update your name, email, or password. For addresses, go to jehorizon.com/account/addresses to add, edit, or delete saved addresses.

Email support@jehorizon.com with your deletion request. We'll remove your personal data per our privacy policy. Some data (order records) may be retained as required by law.

Yes. Click the heart icon on any product to add it to your wishlist. View saved items anytime at jehorizon.com/wishlist.

We scan thousands of products and vet them for quality, usefulness, and supplier reliability. No junk makes the cut. Every product is reviewed for practical use and value before listing.

We strive for accuracy. Colors may vary slightly due to screen settings. Some descriptions are AI-generated and reviewed. If a product doesn't match its listing, our 30-day return policy covers you.

Most everyday products don't carry a formal manufacturer warranty. Our 30-day return policy covers defects, damage, and items that don't match their description.

Check the product description for dimensions and sizing information. If variants are available, details are on the product page. Contact us if you need more info.

After delivery, you may receive a review invitation email. You can also visit the product page, scroll to Reviews, and click Write a Review.

Yes! Sign up for our newsletter for exclusive coupon codes. New subscribers get a free shipping coupon. We also run seasonal promotions and affiliate discount codes.

At checkout, enter your code in the Discount Code field and click Apply. The discount will appear in your order total before payment.

Check that it hasn't expired, meets any minimum order requirement, applies to the items in your cart (may exclude sale items), and has no extra spaces. Still failing? Email support@jehorizon.com with the code.

Only one coupon code per order. Codes cannot be combined with other offers unless specifically stated.

Our affiliate program lets you earn commission by referring customers to JE Horizon. You get a unique referral link, custom discount codes, AI-powered marketing tools, and a real-time dashboard to track earnings.

Sign up at jehorizon.com/affiliate/register. Fill out the application and we'll review it within 2–3 business days.

Affiliates earn up to 20% commission on every sale made through their referral link. Rates may vary by product category and affiliate tier.

Approved affiliates receive a unique referral link, custom discount codes, AI-generated marketing content for social media, and a real-time performance dashboard.

Yes. We use SSL/TLS encryption on all pages. Payments go through Stripe (PCI-DSS Level 1) and PayPal. Our infrastructure is hosted on Amazon Web Services with industry-standard security.

No. We never sell, rent, or share your personal information with third parties for their marketing purposes.

Name, email, shipping address, order history, and browsing behavior via cookies. Payment details are handled by Stripe and PayPal — we never see your full card number.

Email support@jehorizon.com to request a copy of your personal data, corrections, or deletion. We process data requests promptly.

Yes — for product descriptions, customer service, recommendations, newsletter content, and marketing. All AI content is reviewed for accuracy. See jehorizon.com/ai-content for details.

Email: support@jehorizon.com. Contact form: jehorizon.com/contact. Live chat: available via the widget on our website. Include your order number for faster help.

We respond within 24 hours on business days (Monday–Friday). Weekend and holiday emails are addressed the next business day.

Yes. Look for the chat widget in the bottom right corner of our website. Our AI assistant answers common questions instantly, and you can request to connect with our support team.