Privacy Policy

JE Herizon LLC ("JEHORIZON," "Company," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain, and safeguard your personal information when you visit our website at jehorizon.com (the "Site"), use our services, or otherwise interact with us.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, password, and phone number (optional)
• Make a Purchase: Billing address, shipping address, payment card information (processed by our third-party payment processors), and order details
• Contact Us: Any information you include in correspondence with our customer service team
• Subscribe to Marketing: Email address and communication preferences
• Participate in Surveys or Promotions: Responses and any information you choose to share

1.2 Information Collected Automatically

When you access our Site, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, browser type and version
• Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Site
• Location Data: General geographic location derived from your IP address
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies as described in our Cookie Policy

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction confirmation and fraud prevention data from Stripe and PayPal
• Shipping Partners: Delivery confirmation and tracking updates
• Analytics Providers: Aggregated website usage data
• Social Media Platforms: If you choose to link your account or interact with us through social media

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

• Process and fulfill your orders, including shipping and delivery
• Manage your account and provide customer support
• Process payments and prevent fraudulent transactions
• Communicate with you about your orders, account, and inquiries
• Improve and optimize our Site, products, and services

2.2 For Marketing and Communications

• Send promotional emails about new products, special offers, and other information we think you may find interesting (with your consent where required)
• Personalize your experience and deliver content relevant to your interests
• Conduct surveys and collect feedback

2.3 For Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes
• Protect our rights, privacy, safety, or property, and that of our users and the public
• Detect, investigate, and prevent fraud and other illegal activities
• Enforce our Terms of Service and other agreements

3. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you (e.g., processing orders)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests are not overridden by your rights
• Consent: Where you have provided explicit consent for specific processing activities (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment Processing: Stripe, Inc. and PayPal Holdings, Inc.
• Order Fulfillment: Shipping carriers and fulfillment partners
• Cloud Hosting: Amazon Web Services (AWS)
• Email Services: Amazon Simple Email Service (SES)
• Analytics: Google Analytics
• Error Monitoring: Sentry

These service providers are contractually obligated to use your information only as necessary to provide their services and in accordance with this Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or law enforcement request).

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements

When personal information is no longer necessary for these purposes, we will securely delete or anonymize it.

6. Data Security

We implement industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• PCI-DSS compliant payment processing through Stripe and PayPal
• Encryption of sensitive data at rest
• Regular security assessments and monitoring
• Access controls limiting employee access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., compliance with legal obligations).

7.4 Restriction and Objection

You may have the right to restrict or object to certain processing of your personal information.

7.5 Marketing Opt-Out

You may opt out of receiving promotional communications from us by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us at support@jehorizon.com

7.6 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, please contact us at support@jehorizon.com. We may need to verify your identity before processing your request.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses approved by relevant authorities for transfers of personal information.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

If you believe we may have collected information from a child under 16, please contact us immediately at support@jehorizon.com.

10. Third-Party Links

Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Artificial Intelligence Disclosure

JE Horizon utilizes artificial intelligence ("AI") technologies in various aspects of our operations. For complete information about our use of AI, including in content generation, customer service, and product recommendations, please see our AI Content Disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Revised" date at the top of this Policy
• Provide notice through our Site or by email (for material changes)

Your continued use of our Site and services after any changes indicates your acceptance of the updated Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: