Let’s get you
back to work.
Start with your product and the email used for your account or purchase. We support you globally across 240 markets by email, phone, SMS text message, and WhatsApp.
Voice, SMS & WhatsApp support
Our dedicated company support number is +1 (910) 479-9321. You can call, send an SMS text, or message via WhatsApp directly from your phone. For our customers across 240 global markets who deliver and operate internationally where US carrier SMS is unavailable, WhatsApp connects directly to our 24/7 automated support assistant with escalation to human engineering and operations on business days. Standard message and data rates may apply.
Accounts and subscriptions
Your JE Horizon account holds software access and available billing controls. Line account and billing uses your separate Line sign-in. If you purchased through Microsoft Store, manage that purchase through your Microsoft account.
What to include
- Product name and Windows version, if relevant.
- The exact error message and what you were doing.
- Purchase channel: Microsoft Store or direct website purchase.
- A screenshot with personal or customer details removed.
Never email, text, or submit passwords, sign-in codes, full card numbers or license secrets. Support is reviewed on a best-effort basis; this page does not promise a response-time SLA.
Privacy and accessibility
Use the subject “Privacy request” or “Accessibility feedback” when emailing [email protected]. You do not need an account to contact us.
Line messaging
SMS permission is separate from account registration and payment. Review the public SMS program and caller-consent information. A missed call alone is not permission to send a text.
Purchases and refunds
See purchases, cancellation and refunds. Do not buy the same subscription through two channels unless you intend to keep both.